Biotherm

Returns Policy

At Georsmart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Certain items may not be eligible for return, including: - Personal care and hygiene products (if opened or used) - Items marked as final sale

To initiate a return, please contact us at: 📧 sales@georsmart.com Please include your order number and reason for return in your request.

Refunds Policy

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

🚚 Return Shipping Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

📦 Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

⏳ Late or Missing Refunds If you haven’t received your refund yet, please check with your bank or payment provider. Processing times may vary depending on your financial institution.

📍 Contact Information: Georsmart Florida, 34984, United States 📧 sales@georsmart.com 📞 +1 (561) 891-3852

By making a purchase from Georsmart, you agree to this Return & Refund Policy.